Complaints

We hope that you don’t have any cause for complaints, but if, unfortunately, you do, then at FFX we have a strict internal procedure for dealing promptly with any complaints our customers may have. If you have any complaints, comments or suggestions as to how we can improve then please contact us on the email address below

Your complaint will be treated fairly, confidentially and with respect.

FFX will:

Respond to your e-mail within 1 working day and issue a reference number for future correspondence.

Endeavour to resolve the complaint within four working days.

Contact you on the said date if the complaint has not been resolved to issue you with a name of a contact and telephone number of a higher authority at FFX.

Contact you to apologise and provide reassurance that FFX will do all it can to prevent the problem from occurring again.

Please email us at info@ffx.co.uk or call us on telephone number 01303 852692.